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Pipelines Head Office
IndianOil Bhavan
A1, Sector 1, Udyog Marg, Noida-201301
Customer Care No. 1800-180-7788
customercare@indianoilcgd.com

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Refund and Cancellation Policy

Security Deposit

All Domestic Piped Natural Gas (PNG) consumers are eligible for refund of interest free Security Deposit under the following conditions:

Security Deposit shall be refunded in full, irrespective of the status of connection, subject to receipt of the following:

Refund request letter from the customer
PNG equipment’s from the premises (flat / kitchen) of the customer, if applicable.
Payment towards disconnection charges as per prevailing rate and all other applicable dues

Other Reasons:

In case premise of the customer is found technically not feasible for supplying PNG.
In case of non-availability of necessary statutory permissions.
If the customer wishes to withdraw his application, any time during the process
Any other reasons as and when specified by Statutory Authorities in its notifications.

Billing:

If the extra amount received, is less than total of last 3 bills (up to Rs 1500/-), then it will be adjusted in upcoming billing cycle(s).

If the extra amount received is more than Rs 1500/-, then refund will be issued subject to receipt of a written request of the customer.

All decisions related to refund will be at the sole discretion of Indian Oil Corporation Ltd.

For more information contact Indian Oil CGD toll free no. 1800 180 7788

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